ADVANCE PAYMENTS TERMS & CONDITIONS
The following policy applies to all advance payments made for diving services and accommodation:
An advance payment (whether in full or as a deposit) serves to guarantee your booking with us. This means that once you have received confirmation from us that your booking has been received, we will hold your place on the boat and/or on the course for the date(s) you have specified. If we are not able to fulfil your booking we will advise you of this as soon as possible. In this case or if we have to cancel your dive because of an unforeseen event at our end, we will do our best to offer you an alternative date for your dive/course, or, if this is not possible, we will reimburse your payment (or part thereof if the booking has already commenced), with the exception of the processing fee and any variations in exchange rate.
Holding your place on the boat or course for your chosen date(s) means that we may have to turn people away in order to keep our groups small, in the interest of providing you with a personal service and to ensure your safety and comfort. We therefore apply the following policy with regards to cancellations: we will refund your advance payment or a percentage thereof depending on the notice of cancellation given in writing with respect to the start date of your first dive/course.
Cancellation notice given: 14 – 28 days
Refund applied: 75%
Cancellation notice given: 7 – 14 days
Refund applied: 50%
Cancellation notice given: Less than 7 days
Refund applied: 25%
Your payment for any booking cancelled 28 days or more from the start date of your dive/course will be refunded to you in full, with the exception of the processing fee and any variations in exchange rate. By making an advance payment to us you agree to comply with the terms set out above.